Privacy Policy

To provide dependable bus ticketing services throughout Sri Lanka, we collect necessary passenger details during account verification and trip checkout:

• Mobile Phone Number: Used as your primary account identifier, one time password authentication channel, and SMS digital ticket receiver.
• Passenger Name and Gender: Required by bus operators for passenger manifest records and cultural seat assignment considerations prevalent in Sri Lankan bus transit.
• Travel Itinerary Data: Selected journey dates, origin town, destination stop, seat numbers, and bus operator choices.
• Technical Logs: Internet Protocol address, browser type, device information, and transaction timestamps recorded solely to detect and prevent automated booking fraud.

Financial trust is essential to our platform. All card transactions, internet banking transfers, and digital payment methods are routed through certified Sri Lankan payment gateways such as PayHere.

Zero Card Storage Architecture:Book My Seat never collects, captures, or retains your credit card numbers, debit card details, expiration months, or CVV security codes on our web servers or databases. All sensitive payment entries occur directly within the encrypted payment gateway environment adhering to PCI DSS level standards.

The information collected is used strictly for legitimate operational purposes:

• Issuing verifiable electronic tickets and automated SMS booking confirmations.
• Transmitting passenger names and allocated seat lists to the operating bus conductor for smooth boarding verification.
• Providing realtime customer support assistance when inquiries arise regarding departure delays or cancellations.
• Processing legitimate refund disbursements through our banking partners.

When a seat booking is confirmed, relevant details including the passenger name, boarding stop, drop off destination, and telephone contact are transmitted to the verified bus operator and authorized conductors managing that transit route.

Operators are contractually required to use passenger contact records solely for travel coordination, emergency route advisories, or locating passengers at terminal boarding bays.

All booking records are stored in secure cloud database infrastructure utilizing industry grade SSL encryption in transit and encrypted data storage at rest.

Trip and transaction logs are preserved in conformity with statutory Sri Lankan tax, audit, and electronic commerce recordkeeping requirements, after which non essential historical data is periodically archived or sanitized.

As a valued traveler, you retain full rights regarding your personal information:

• Access Your Records: You can inspect active tickets, past receipts, and boarding status anytime by entering your mobile number in the My Tickets portal.
• Correction Requests: If your contact phone number or passenger details contain a typo, you can request an update before bus departure through our customer help desk.
• Communication Preferences: You will only receive transactional SMS notifications regarding your booked journeys. We do not dispatch unsolicited promotional broadcasts.